SUBSCRIPTION & GLITCH

How to manage your subscriptions and report a glitch.

Subscription: My payment has failed. What should I do?

Failed payments can be caused by a number of different reasons. Always ensure that:

  • The card details you have entered in the app store match the card

  • Your bank may have denied the transaction without specifying a reason. Please contact your bank to inquire further

  • The card stored in your app store had expired

 

As all in-app subscriptions are purchased from and billed by the respective App Store (e.g. the Apple App Store or Google Play Store), we encourage you to deal with the app store provider directly to resolve this matter.